Current openings

• Assistant Merchandiser

  *A portfolio of your apparel design work is recommended but not required to be considered for this position. This can be a link on your resume or a pdf attachment.

  Rhoback is looking for a proactive, team oriented, organized Assistant Merchandiser to join the merchandising team with a primary focus on supporting the Apparel Merchandiser throughout the seasonal assortment planning and purchasing process. The ideal candidate for this position is excited and passionate about apparel, especially men’s and women’s activewear. This person is highly organized, works effectively and efficiently in a fast-paced work environment, and is eager to learn and grow in this industry by contributing however possible with a no-task-too-small mentality.

  This position will report to Rhoback’s Apparel Merchandiser and will be located in person at Rhoback’s Charlottesville, VA headquarters. Individual should be ready and energized to support Rhoback’s growth trajectory in the activewear market.

  Position Responsibilities:

  The responsibilities of the Assistant Merchandiser include, but are not limited to the following:

  Key Responsibilities (Data Entry + Administrative)

  • Coordinate with the Inventory Analyst to ensure SKU setup and maintenance in the Enterprise Resource Planning system is completed in a timely and accurate manner prior to each seasonal purchase order cycle

  • Reconcile purchase orders with design’s tech packs for each seasonal purchasing cycle, ensuring accuracy and communicating changes needed to the Design Team

  • Format and upload purchase orders into the ERP system

  • Assist Merchandiser with upkeep + accuracy of merchandising databases and reports:

  • Master Sku Hierarchy Mapping File

  • Sales Velocity Tracker

  • Open to Buy Planning File

  • SKU Count Files

  • Website Merchandising

  • Competitor Database

  • Daily/weekly best sellers reports

  • Product Knowledge Documents

  • Email Calendar

  • Change Log File

  • Create and maintain Change Log file throughout product development process, taking detailed meeting notes and distributing the notes to attendees after each meeting

  • Schedule all Merchandising-owned product development milestone meetings in Outlook

  Additional Responsibilities:

  • Collaborate with the Design Operations Coordinator to maintain seasonal line books for wholesale and custom orders

  • Collaborate with the Design Operations Coordinator to maintain seasonal design boards/print boards

  • Prepare product knowledge documents for all new product launches ahead of each season and distribute to Digital Marketing, Media House, and Customer Service teams

  • Assist Merchandiser with product development milestone meeting preparation, including but not limited to creating and updating sales reports, and competitive analyses

  Preferred Skills/Qualifications

  • BA/BS Degree or equivalent (ideally in Apparel Merchandising or similar)

  • Experience or coursework working in apparel merchandising or product development, retail, or with designers in some capacity

  • Proficiency in Microsoft Office Suite including Excel, Outlook, and PowerPoint

  • Knowledge of Excel Pivot Tables and functions such as Vlookups/Xlookups and Sumifs is a plus

  • Experience using PLM and/or ERP systems preferred

  • Ability to compile data and analyze it to inform decision making

  • Possesses an eye for color and stays current with industry trends, particularly in the activewear and golf markets

  • Excellent written and verbal communication skills (This role will be highly collaborative throughout the organization)

  Company Mission: Rhoback is a community of passionate and motivated people looking to generate positivity, bring people together, and inspire activity by creating high quality products and engaging content for those who seek inspiration, motivation, and connection with a #craveactivity mentality.

  Only serious and qualified candidates with a passion for growing a fun startup e-commerce brand will be considered. If you think you'd make a great addition to the Rhoback Team, please submit your resume and application here.

  #CraveActivity

• Customer Experience Representative

  Rhoback is looking for an upbeat, positive, organized, and creative individual to join our team as a Customer Experience Representative. This individual will be responsible for handling customer service and other duties as assigned for a fast-growing e-commerce apparel brand and will be at the forefront of interactions with customers.

  This role will be based in Charlottesville, VA. This is a Monday through Friday position that requires flexibility on weekends during Rhoback’s busy seasons of June, November, and December (some Holidays included). Please note, candidate must be available for the holiday season, weekends included – November 1st through December 25th.

  Responsibilities:

  • Manage incoming phone calls, live chats, voicemails, and Gorgias tickets from customers in a timely, effective, kind and positive manner. This will primarily consist of utilizing the Gorgias platform.

  • Manage Returns Processes and Loop Platform. Be flexible reporting to Rhoback warehouse down the road in order to do physical return processes.

  • Become Shopify & Gorgias platform expert and become proficient navigating and working with order/customer information.

  • Utilize Teams Messaging App to keep constant communications with fulfillment leadership.

  • Collaborate with marketing and fulfillment teams to enhance customer service and brand awareness

  • Work on projects that support company-wide goals and initiatives. This can include Netsuite testing and implementation.

  • Continuously brainstorm ways to improve customers' experiences.

  • Set the example to become the gold standard Customer Experience Representative in the apparel industry. Continually focus on laying the foundation to build out a scalable and best-in-class customer service division at Rhoback as the company continues to grow quickly. 

  • Work with Inventory Analyst to make sure all inventory is stated accurately after CX processes returns and order cancellations.

  • Create and maintain metrics regarding customer experience with website, products, and overall brand using Shopify platform.

  • Be flexible. Given the team is small and growing fast, this position will require a team-building, self-motivating and solution-oriented attitude. Have a willingness to pitch in on any and all fronts to help the team in a positive and effective manner.

  Qualifications:

  • The ideal candidate will have at least 6 months of experience in a customer-facing role, ideally in e-commerce or retail. But this is not a deal breaker – we are looking for a well-rounded individual, so we welcome any type of career background to apply!

  • Must be proficient with Microsoft Excel, PowerPoint, and Outlook and be able to learn new programs quickly. Shopify experience is preferred, but not mandatory – just a willingness to learn and become an expert in Shopify. NetSuite and Gorgias experience are a plus.

  • Acute attention to detail is a must.

  • Must have strong, friendly, and upbeat verbal and written communication skills.

  • Ability to remain cool, calm, collected, and organized (you may need to work with an unhappy customer from time to time!).

  • Must be extremely responsive and on top of all customer emails.

  • Ability to represent Rhoback and be the voice of the company while handling customers in a professional manner. This is the front line and often the only interaction with the brand for customers and thus one of the most important roles.

  • Superb collaboration and problem solving skills

  Company Mission: Rhoback is a community of passionate and motivated people looking to generate positivity, bring people together, and inspire activity by creating high quality products and engaging content for those who seek inspiration, motivation, and connection with a #craveactivity mentality.

  Only serious and qualified candidates with a passion for growing a fun startup e-commerce brand will be considered. If you think you'd make a great addition to the Rhoback Team, please submit your resume and application here.

  #CraveActivity

• Studio Photographer/Retoucher

  Rhoback Activewear is seeking a talented & motivated full-time Photographer to join our internal media house in historic Charlottesville, Virginia.

  Job Description:

  As a member of Rhoback’s photography team, your primary responsibilities would be focused on studio photography including product flats, creative product photography, on-figure studio photography, and retouching of photography assets. These images will support Rhoback’s digital and web presence as well as other projects as needed. The ideal candidate will also be experienced in digital asset management & help maintain consistent visual standards across all channels. Excellent time management skills and a flexible, open-minded attitude are critical to effectively manage changing priorities and shifting sample arrival dates.

  Responsibilities include, but are not limited to:

  • Plan, photograph, & retouch all studio photography needs for projects supporting Rhoback’s ecommerce and digital platforms.

  • Assist with retouching of lifestyle photography as needed.

  • Ensure that all product images are true to color & sizing of product in-person.

  • Help develop and maintain visual standards for the brand.

  • Manage digital asset organization & ensure they are properly accessible via Photoshelter & internal server.

  • Work with web, email, & digital ads team to ensure that images meet layout & design requirements.

  • Participate in team meetings to provide input and feedback on photography projects.

  • Responsible for proactive awareness of all product launch deadlines and delivery expectations.

  • Keep up to date with industry trends and best practices.

  • Continuously improve & maintain a state of the art Photo Studio set-up.

  • Troubleshoot technical issues with equipment and software.

  • Assist with other photography-related tasks as needed.

  • Manage and prioritize a high volume of images on a daily basis.

  • Maintain a positive and professional attitude while working in a team environment.

  Ideal Requirements:

  • 3+ years of experience as a Studio Photographer, Retoucher, or similar role.

  • Expert knowledge of Adobe Photoshop & Lightroom.

  • Proficiency in color correction and color management.

  • Demonstrated experience with product & model photography lighting set ups.

  • Ability to work efficiently & accurately in a fast-paced environment.

  • Strong organizational & time management skills.

  • Experience with digital asset management systems.

  • Excellent attention to detail.

  • Ability to work independently and as part of a team.

  • Strong communication and interpersonal skills.

  • Proficient in Microsoft Office Suite.

  • Knowledge of industry standards for file formats and image resolution.

  • Ability to adapt to changing priorities and project requirements.

  • Willingness to work full-time & on location at Rhoback's headquarters in Charlottesville, Virginia.

  (continued)

  Always a plus:

  • Experience in e-commerce/apparel marketing.

  • Active lifestyle background.

  • Familiarity with pop culture and social media trends.

  Benefits:

  • Paid time off.

  • Health & Dental Insurance Options

  • 401K Options.

  • Work in a collaborative, learning environment with significant growth opportunities as part of very fast-growing brand on ground floor.

  Other Position Info:

  • Full-time position

  • Start date: As soon as possible.

  Company Mission: Rhoback is a community of passionate and motivated people looking to generate positivity, bring people together, and inspire activity by creating high quality products and engaging content for those who seek inspiration, motivation, and connection with a #craveactivity mentality.

  Only serious and qualified candidates with a passion for growing a fun startup e-commerce brand will be considered. If you think you'd make a great addition to the Rhoback Team, please submit your application here.

  #CraveActivity

• Video Editor

  Rhoback is looking for a dynamic Video Editor with a passion for creating engaging, fun, and high-quality content. This role is tasked with creating both short form and long form social media content (scripted & unscripted), as well as marketing assets for social media and digital distribution. Experience creating digital advertisements is a must. The ideal candidate will be proficient in all stages of post-production and can translate raw footage in creative and innovative ways that align with Rhoback’s brand ethos.

  Individual will report to Rhoback’s Chief Content Officer, while also working directly with Rhoback’s founders. Individual will also work closely with Rhoback’s internal creative team & freelance creatives, to maintain an organized library of content. Individual will be an integral member of Rhoback’s growing Media House team of creatives who will constantly collaborate to grow as professionals, creators, and continue Rhoback’s incredible growth trajectory in media and activewear markets.

  This role will be based in historical Charlottesville, Virginia, and will start as soon as possible. This is a full-time position.

  Responsibilities include, but not limited to:

  • Editing marketing assets for advertisement purposes distributed across all Rhoback platforms.

  • Editing short form & long form content (scripted & unscripted) for Rhoback’s digital platforms.

  • Work with Rhoback’s Digital Marketing team to optimize content performance.

  • Manage post-production workflow from ingesting, transcoding, editing, grading, compression, exporting & final delivery.

  • Maintain an organized library of raw media, projects, and final masters.

  • Assist with curating a music library to be used for Rhoback content that aligns with the brand ethos.

  • Brainstorm content ideas that evoke the Rhoback mantra, “Crave Activity.”

  • Occasionally travel to support live events with quick turn edited content.

  • Stay consistently up to date on creative trends, best practices, and editing techniques.

  • Hours will be subject to change based on changing timelines, so flexibility is imperative.

  Ideal Requirements:

  • Self-starter work ethic with a passion for creating engaging, exciting, & impactful video content.

  • 2+ years’ experience in video editing for digital delivery and social platforms.

  • Demonstrated experience cutting digital ads, short & long form branded content, & energetic hype videos.

  • Incredible attention to detail with regards to color accuracy & sound design.

  • Ability to create engaging motion videos from still images.

  • Expert in Adobe Premiere Pro & Media Encoder (CC).

  • Experience with Adobe After Effects & Audition (CC) is a strong plus.

  • Ability to work with minimal direction, showing strong initiative.

  • Ability to work in a high paced environment with changing timelines and deliverables.

  • Excellent organizational skills & ability to manage multiple projects simultaneously.

  • Excellent communication skills: oral and written.

  Always a plus:

  • Experience in e-commerce/apparel marketing.

  • Sports lifestyle background.

  • Familiarity with growing a YouTube channel.

  • Familiarity with pop culture and social media trends.

  • Motion-graphics, animation, & VFX skills

  • Music enthusiast.

  Benefits:

  • Paid time off

  • Health & Dental Insurance Option

  • Opportunity to travel & work directly with Rhoback athletes and influencers.

  • Work in a collaborative, learning environment with significant growth opportunities as part of very fast-growing brand on ground floor.

  Other Position Info:

  • Full-time position

  • Start date: As soon as possible.

  Company Mission: Rhoback is a community of passionate and motivated people looking to generate positivity, bring people together, and inspire activity by creating high quality products and engaging content for those who seek inspiration, motivation, and connection with a #craveactivity mentality.

  Only serious and qualified candidates with a passion for growing a fun startup e-commerce brand will be considered. If you think you'd make a great addition to the Rhoback Team, please submit your resume and portfolio to laura@rhoback.com.

  #CraveActivity