THE VICTORY MASK

FREQUENTLY ASKED QUESTIONS

THE VICTORY MASK PRE-ORDER SHIPPING SCHEDULE

We are excited to share that we have shipped the first wave of Victory Masks to hospitals and healthcare workers on the frontlines. We also began shipping thousands of masks to our customers last week and are on track to beat all of our original shipping timelines. We are working tirelessly to get these masks out to you as soon as possible - we know how important these masks are to you and your family and we will keep doing everything we can to beat all shipping timelines.

*We are on track to beat these original timelines. You will receive an email with tracking information once your order has shipped.

Thank you to all our heathcare workers on the frontlines!

About The Victory Mask

How Can I purchase one?

Please note that do to an overwhelming demand, we are currently sold out of The Victory Mask.
 
You can however click the "Notify Me When Available" button at the following link and we will email you directly when it is back in stock:
 
 
The Victory Mask comes in a pack of 5 for $32. Please note, we are selling these at cost and not making a profit on these masks. If any profit is generated, from shipping or otherwise, we will put those funds towards donating more masks to healthcare workers and those that need them.

What is it made of?

The Victory Mask is made of an inner layer of organic cotton and an outer layer of silver technology quick-drying polyester. Please note these are non-surgical nor medical grade face masks. They are not N95s nor are they FDA approved surgical masks. They are cloth face masks and they are not a substitute for social distancing.
 
  • Double Layer Face Mask
  • Inside Fabric: Organic Cotton in its natural state (not dyed)
  • Outside Fabric: ATB-UV+ Antibacterial / Quick Absorption / Fast Drying Polyester

Why can't I return this item?

The Victory Mask is considered a personal use item, given the personal nature of placing it on your face/mouth, and is therefore ineligible to be returned for safety reasons.

I DOn't Need a Pack of 5, Can I just buy one?

Unfortunately, we cannot sell these masks separately as we are packaging them in a set of 5. Hopefully you can share with friends and family if you do not need the full amount or can donate any extras to local healthcare workers in your community.

Where is it made?

While we normally produce performance polos, Q-Zip pullovers, and hats, we have decided to shift our production to make protective cloth face masks for our country at cost. We have also decided to forego all profit on these masks and make them available for pre-order on our website for anyone who needs them in addition to donating our first batch to healthcare workers on the front-line across the country.

We have developed these face masks with our manufacturing partners based in South Korea who are experts in making protective face masks with years of experience wearing them and have the capability to manufacture at scale so we can help as many Americans as possible. These masks are currently being made in South Korea and we are fulfilling all orders on an ongoing basis at our warehouse here in Charlottesville, VA.

We have been fortunate enough to keep our entire team on staff during this crisis - and are seeking additional volunteers from the community in Charlottesville to get as many of these into the hands of the public as quickly as possible to hopefully help slow the spread of COVID-19 - especially when everyone begins to return to work when the economy is reopened.

What is the price and why can't I apply a discount code?

We are selling these in packs of 5 at cost – so the pack of 5 is $32 and that breaks down to $6.40 per mask. Unfortunately, we cannot sell these mask separately as they are already packaged as 5.
 
We cannot discount the masks because we are producing them at cost for our customers. We have decided to forego any profit on these masks so we can get them in the hands of as many people who need them as possible. This is why we can’t discount them any further. If any profit is generated, from shipping or otherwise, we will be donating it to produce more masks for healthcare providers and those who need them most.
 
The WELCOME10 discount code will apply to any other items on the website if you have not utilized it before.

WHAT SIZE IS THE VICTORY MASK?

The masks on our website are one-size-fits-most. However, it does have adjustable fittings by the ears so that you can adjust the mask to be more fitted as desired.

wILL RHOBACK PROFIT FROM THE SALE OF THESE MASKS?

Absolutely not. We are selling these masks at cost - which includes the cost of the mask, packaging, and fulfillment labor costs required to fulfill the overwhelming number of orders. All that said, we will be running a full cost analysis and if any profit is generated, from shipping or otherwise, we will be donating it to produce more masks for healthcare providers and those who need them most.

How to use The Victory Mask

wHEN i GET MY MASK, hOW DO i USE IT?

Place it over your nose and mouth and pull the straps around the ears and adjust so it fits snug. Adjust nose wire insert so mask sits comfortably on your face.
 
If you have access to a filter, you can place it in the inside filter pouch of the mask. The pouch is 5.5in x 4.75in, so your filter should be smaller than that.
 
Cloth face coverings should not be placed on young children under age 2, anyone who has trouble breathing, or is unconscious, incapacitated or otherwise unable to remove the mask without assistance. If you’d like to read more about the CDC’s recommendations regarding cloth face masks, you can visit the following link: https://www.cdc.gov/coronavirus/2019-ncov/prevent-getting-sick/cloth-face-cover.html
 
 

Does The Victory Mask come with a Filter?

Unfortunately, we do not produce the filters for these masks as we do not have the technical experience, nor the resources to make them. We have heard there are many websites offering many different grades of filters, however we also know that first priority is going to healthcare workers at this time. We assume more and more will become available as the need of healthcare workers is met.

Is this a REPLACEMENT for N95 Masks? 

No. The Victory Mask is not a replacement for N95, surgical, or procedural masks. It is also not a replacement for social distancing. These are cloth masks.

Can I wash and Reuse this mask?

Yes, The Victory Mask can be washed and reused.

Donations & Helping

HOW CAN I HELP?

The best way to help the spread of COVID-19 is to stay home and respect social distancing.

cAN RHOBACK DONATE MASKS TO MY ORGANIZATION?

We are doing our best to get as many of these to the public as possible.
 
We are a small company that normally specializes in performance polos and Q-Zip pullovers, but began shifting production to protective cloth face masks when the current crisis hit. We donated the first batch to healthcare workers on the front-lines and since then have made them available for pre-order on our website at cost (no profit).
 
As a small business that is not immune to the current crisis, we wish we could donate more of these at no charge to organizations and individuals across the country that are in need, but unfortunately we do not have the financial flexibility to donate outright beyond the initial shipment.
 
We did however make the decision to offer these on our website, at cost, in the hopes of getting as many into the hands of the general public as possible to hopefully help slow the spread of COVID-19.
 
If any profit is generated, from shipping or otherwise, we will be donating it to produce more masks for healthcare providers and those who need them most. You are welcome to request masks for donation by emailing bunker@rhoback.com, but we can't make any commitments at this time as we already have a long list of donation requests.

Shipping & Returns

WHEN WILL MY ITEM SHIP?

Your order will ship from our facility roughly 5 - 7 weeks from the day of your order. We are producing these masks on a rolling basis. Due to the overwhelming demand, we updated delivery dates on a rolling basis to make sure we have allotted enough time to produce and fulfill all the orders. They take roughly one month to produce and then at least another week to fulfill since we are taking on so many orders at cost. We are working tirelessly to get these out sooner and beat these timelines.

WHAT DELIVERY SERVICE WILL YOU BE USING TO SHIP MY MASKS?

We will primarily be shipping with the United States Postal Service.

IF I CAN'T WAIT FOR THE MASK, WHAT SHOULD I DO?

If you are unable to wait the ~ 5 - 7 weeks from your order date for your masks, please contact bunker@rhoback.com via email to cancel your order. Please include your Order # in this email so we can located your order.
 
We know there are other companies producing masks, and we encourage you to browse the internet if you need one sooner. We want you to get a mask as soon as you possibly can! We are working extra hard to beat all our delivery timelines.

WHAT IS YOUR RETURN/EXCHANGE POLICY FOR THE VICTORY MASK?

The Victory Mask is considered a personal use item and cannot be returned or exchanged.

STILL HAVE ANY QUESTIONS?

 EMAIL US AT BUNKER@RHOBACK.COM