Shipping & Returns

How much does shipping cost?

All orders (even if you buy multiple items) shipped within the USA ship for a flat rate of $3.  We want to make the shipping process as convenient as possible for you.  International orders ship for a flat rate of $18.  Additional duties and fees may apply at customs for international orders.

How long does it take my order to arrive once it has been shipped?

We primarily use the United States Postal Service to ship our orders and use their First Class Package or Priority Mail Services.  These services typically arrive between 3-5 business days after the date we ship your order.  You will be notified that your order has been shipped with an email from our team.

What is your return  / exchange policy?

At Rhoback, we want to make certain that our customers are completely happy with their gear.  If you are at all dissatisfied with your purchase we're in the business of making it right and we understand there are occasions when you may want to return or exchange items.  To return or exchange items, simply download and complete our Returns & Exchanges Form and enclose it along with the items and a receipt of purchase.  Please send to:

RHOBACK
Returns Center
153 Harvest Drive
Charlottesville, VA 22903

Items must be returned within 30 days of receipt to qualify for a refund. We will accept a return for credit, full refund, or a replacement of a different color, size or other item of equal or lesser value. The item must be returned unworn, unwashed, and with receipt of purchase.

 

If you have any questions, please contact us at steens@rhoback.com.