All About Shipping
Where does Rhoback Ship?
Rhoback ships to all 50 states in the U.S., but we are also proud to be able to ship Rhoback internationally.
How is shipping priced?
We offer free shipping on all orders over $150. Orders below $150 (even if you buy multiple items) that are shipped within the United States ship for a flat rate of $5. We want to make the shipping process as convenient as possible for you. International orders ship for a flat rate of $24. Please keep in mind though, that additional duties and fees may apply at customs for international shipping.
My package never arrived! Can you help?
If your package never arrived at your door, please contact firstname.lastname@example.org immediately so we can help get your order to you as soon as possible. We'll be in touch shortly.
When will I receive my order?
We primarily use the United States Postal Service to ship out orders and use their First-Class Package or Priority Mail Services. These services typically arrive within 3-5 business days after the date we ship your order. You will be notified when your order has shipped with an email from our team!
Can I change the address on my order?
Email email@example.com as soon as possible for a change in shipping address. Make sure to include your order number and new shipping address. If it's not too late, we'll take it from there!
Where can I track my order?
You can track your order at USPS.com and use their tracking feature for specifics on your package's shipping status.
All About Returns & Exchanges
What is Rhoback's return policy?
At Rhoback we offer free shipping on all returns and exchanges. We want to make certain that our customers are happy with their gear. Items must be returned within 30 days of receipt for credit, full refund, or replacement of a different color, size, or another item of equal or lesser value. The item must be returned unworn, unwashed, and with receipt of purchase. To request a return or exchange, please click here to begin the Return/Exchange process.
How can I make a return?
Begin the Return/Exchange process by clicking here. You will need to have your order number and email ready in order to do so. You can find your order number on your receipt or order confirmation email. We'll take it from there and be in contact with you shortly with a prepaid shipping return label!
How can I make an exchange?
Similar to making a return, just click here to begin the exchange process. You will need to have your order number and email ready in order to do so. You can find your order number on your receipt or order confirmation email. We'll take it from there and be in contact with you shortly with a prepaid shipping return label!
What if I don't have a packing slip?
If you want to make a return or exchange and can't find your packing slip, contact us at firstname.lastname@example.org. We'll be in touch shortly!
My item was damaged in shipping! How can I return it?
Oh no! We're sorry to hear that your item was damaged in shipping. To exchange it, please fill out our exchange form here. We'll get back to you as soon as possible. If you want to express a concern with your item, please contact us at email@example.com
All About Product Care & Sizing
How do your sizes run?
Rhoback polos and quarter zips are true to size. See our sizing chart here for exact measurements. In general, we run one inch slimmer and one inch shorter than other leading performance polos (which in our mind run a little large).
How should I care for my gear?
Rhoback gear is low maintenance! Just throw it in the wash with like-colors. You can also put your polo or q-zip in the dryer - they won't shrink! Tumble dry for best results. We recommend letting performance hats air-dry to maintain their shape.
I want to place a custom order! How do I go about doing that?
Do you need custom gear? Look no further. We've got you covered. We are now offering group discounts on orders of 12+ units of the same product. Discounts vary by quantity and style. Contact us here with the information on your group order. Please include the name of the product you would like, the quantity, and the sizes you need. All products currently on our website qualify for group discounts
Where are your products made?
Our polos and quarter zips are manufactured in South Korea. We partner with a US hat company who manufacturers some of our hats in the U.S. and some overseas. When creating the Rhoback brand and designing our performance polo, we spent two years traveling the U.S. and abroad to visit the highest quality manufacturers. We believe our fabrics and the construction of our garments is unmatched across the industry. We invite you to see for yourself!
Where can I find your sale section?
We currently do not have a sale section on our website. If there is something that goes on sale, it will be indicated on the individual product page.
Do you have sales?
There is not a specific time of year when we launch a sale, but by subscribing to our email list, you can be the first to know when we release coupon codes discounting our products. You can subscribe to emails at the bottom of the website's home page.
What I want is sold out? When will it be back in stock?
If you want something that is sold out, you can be added to a list that will notify you when the item is restocked. To do so, simply select the sold out item and the size you want. Beneath the "sold out" button, click "notify me when available" and add your email. We'll take it from there! Be on the lookout in your inbox for when we restock the items!
All Things Rhoback
What is your story?
Our story and how Rhoback came to be can be found here! For more information about Rhoback, make sure to check out our blog, The Journal!
Where are you located?
We are proudly located in Charlottesville, Virginia!
Where is your contact information?
If you need to voice a concern, share a testimonial, or just say hi, please contact us! If you'd like to share photos of you or a loved one in Rhoback gear please email firstname.lastname@example.org.
Where did the name Rhoback come from?
Rhoback gets its name from the Rhodesian Ridgeback, a dog breed from Africa to hunt lions. The Ridgeback perpetually craves activity and has an unmistakable ridge that runs down its back. Wearing the ridge on our back inspires us to always be ready for the next adventure. Our Ridgeback, Bunker, serves as our constant inspiration!
Do you have a careers page?
Rhoback is currently not hiring for any positions. When positions come available you can check back here for more information.
Do you have brand ambassadors?
We currently are not accepting applications for our ambassador program. Look out on our social media (namely our Instagram) for the next time we open applications.
How do I send photos to be featured on Rhoback’s Instagram and earn a free polo?
First, get a picture in your Rhoback gear showing off the #craveactivity lifestyle. Then post your pic on Instagram and tag @Rhoback with #craveactivity OR email your unfiltered shot(s) to email@example.com. If we post one of your pictures on our Instagram feed, we'll mail you a polo on us! Make sure to follow our Instagram account @Rhoback for inspiration!